Privacy Policy

Giant Steps Immigration Services (referred to as "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Notice outlines how we collect, use, disclose, and manage your personal information in compliance with applicable laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act).

1. Scope of this Privacy Notice

This Privacy Notice applies to all personal information collected by Giant Steps Immigration Services during the course of providing migration and related services. It includes information collected via our website, in-person consultations, emails, and other interactions.

2. Key Privacy Commitments

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If performing functions for or in collaboration with NSW public sector agencies, we also adhere to the PPIP Act 1998 (NSW). Your personal information will be collected, used, and disclosed only as outlined in this Privacy Notice or as otherwise agreed upon.

3. Types of Personal Information We Collect

We may collect the following types of personal information:

Identification Information: Full name, date of birth, passport details, visa details, and other government-issued identification.
Contact Information: Address, phone number, email address.
Sensitive Information: Health and character records where necessary for visa or migration purposes.
Technical Information: IP addresses, browser types, and interaction data for website usage.
Employment or Educational Details: If relevant to your visa application.

4. Why We Collect Your Information

We collect your personal information for purposes including:

Providing migration advice and services.
Preparing and lodging visa applications.
Communicating with government departments, such as the Department of Home Affairs, and other relevant authorities.
Meeting our legal obligations under Australian law.
Improving our services and customer experience.
Complying with agreements or obligations with NSW public sector agencies where applicable.

5. How We Collect Your Information

We collect personal information in several ways:

Directly from you: During consultations, via our website, or through submitted forms and documents.
Third parties: Employers, educational institutions, or family sponsors.
Publicly available sources: To verify information provided.

6. Disclosure of Your Information

We may disclose your personal information to:

The Department of Home Affairs and other government agencies as required for your visa application or legal compliance.
NSW public sector agencies if collaborating on specific services (subject to the PPIP Act 1998).
Third-party service providers, such as translators, legal advisers, or document processing agents, who assist in service delivery.
Financial institutions for payment processing.
Law enforcement or regulatory bodies, as required by law.
Your authorised representatives, if applicable.

7. Storage and Security

We take reasonable steps to protect your personal information, including:

Secure storage solutions for physical and digital records.
Access controls and encryption for sensitive information.
Regular data audits to ensure compliance and security.
Data retention aligned with statutory and legal obligations. Information will be securely destroyed when no longer required.

8. Your Rights

You have the right to:

Access your personal information held by us.
Request corrections to any inaccuracies.
Withdraw consent for certain uses of your information, subject to legal obligations.
Lodge a complaint if you believe we have breached your privacy rights.

To exercise these rights, please contact us using the details below.

9. Cross-Border Data Transfers

In limited cases, we may transfer your personal information overseas (e.g., to obtain foreign police clearances or translations), under your consent. All transfers comply with the APPs and relevant laws.

10. Privacy and Personal Information Protection Act 1998 (NSW)

If we perform functions or handle data on behalf of NSW public sector agencies, we will comply with the PPIP Act 1998. In these instances: We apply NSW Information Protection Principles (IPPs). Your information is only used for its intended purpose under the agreement with the public agency.

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The most current version will be available on our website, and significant changes will be communicated where appropriate.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Notice or how your personal information is handled, please contact us:

Email: [email protected]

Phone: 0405298714

We will respond to your inquiry or complaint within a reasonable timeframe and work to resolve your concerns.

13. Disclaimer

This Privacy Notice is general in nature and does not override any specific terms outlined in your service agreement. If a conflict arises, the service agreement will prevail for matters related to the services provided.